If you aren't a West Coast Merc fanatic after using our products, we don't want you to regret your decision, whatever your reason.  Just like family, you may not like everything we do, but we're in this with you for life, so we'll make it right.  So long as you return the product within 60 days of delivery.  Healthy families have clear boundaries, right?

Speaking of boundaries, here's some clarity:

• The date the shipment was delivered is determined by the date of delivery marked on the carrier's tracking number.
• Refunds on returns are credited back to the original form of payment, but we don't refund additional shipping charges from original purchase.  
• Any discounts taken at time of original purchase will be applied proportionally to refund credits.  
• International purchases and gift cards are not eligible for returns. 

All of our orders shipped using domestic US ground shipping are included in the price shown for each product.  For each shipment WCM purchases a carbon offset to make sure every transaction has a carbon neutral footprint. 

If customers in the US simply cannot wait for ground shipping to experience our prodcuts, you can upgrade orders to Next Day or 2-day shipping, but you pay the difference. The shipping costs will be clearly marked for the products during check-out. 

No Next Day or 2-day shipments on Saturdays, Sundays or holidays.

If you purchased any items that are on backorder, it will be shown on email receipts. We estimate shipping dates pretty closely, but have a margin of error of about 2 weeks before or after our estimate. We charge for backorders when the order is placed, but customers can cancel at any time prior to shipping for a full refund.